Mike Auzenne: This article (http://j.mp/eNIs31) struck me as being very close to our thoughts on improving IT performance by focusing more on relationships.


So very true. It’s about communication:


– Build a case: Make sure to communicate what you want and why you want it. Additionally, show how it will help the business. Show how it will also help the person that you are requesting help from. Try to think about the effects on their job and mitigate those risks early on.


– Listening: When you get requests, try to understand why they person wants the solution and what problem they are trying to solve. Together, you might not put their request through – you might put something through that is easier, better, and less expensive to accomplish. Win-wins are the best solutions!